DO NOT USE VOX AS YOUR WI-FI SERVICE PROVIDER.

DO NOT USE VOX AS YOUR WI-FI SERVICE PROVIDER.

Wi-Fi has been down for nearly a week. I logged a ticket on the 22nd of April. Got one useless call where I wasn’t even home to “check the lights” — and then nothing. Radio silence. I followed up (because God forbid they actually do their jobs) — only to be told Metro Fibre is “working on it” with some magical 3-day turnaround. Spoiler: NOTHING happened. No technician, no update, no fix — just empty promises.

Fast forward to today: I STILL have no Wi-Fi, but guess what? My neighbour does. Imagine my face when I find out they CLOSED my ticket — without fixing a damn thing.

When I tried to escalate, their WhatsApp agent ignored everything I’d said, restarted the exact same useless process, and had the audacity to close the chat on me without giving a single answer.

This is not “service.” This is daylight *******. You take our money, vanish when things go wrong, and hide behind your “processes” while customers sit stranded for days on end. You should be ashamed.

Pathetic company. Disgusting experience.

If I could give ZERO stars I would! That needs to become an option, because service delivery of late has been below subpar!