DO NOT USE VOX!!!

I just want to inform everyone out there PLEASE DO NOT USE VOX!!! Worst experience with a company. This started in April 2018, Vox just randomly closed my account without my consent. I had no Internet for a few days, they blamed Vumatel at first but found the root cause, went back online, after technician had to come out. Told one of the managers in sales not to credit me for anything as none of what happened was my fault or just adjust my debit order accordingly. My usual payment is R1100 for my line, they charged me R1500 in May after they caused me an inconvenience. Another R1100 was taken off this month for June. You speak to so many people in sales saying they going to leave messages for their managers' but nothing as usual. I phone the accounts department but a manager has to authorise my refund, but quick enough to take money from my account which does not belong to them. I even went into Waverly branch spoke to an accounts manager in sales, she told me they busy sorting my matter out and will take 7 days. This was 4 weeks ago. So I'm dealing with ***** and ******. This is not about the difference of a few hundred bucks, this is about Vox's morals. They have this huge slogan for their service philosophy, NOT TRUE. Please read other reviews and complaints from previous people. Vox has bigger fish to fry, unless your a company or a business you don't matter as the little guy. P.S I'm saving you people out there from dealing with a headache.