DO NOT USE VOX

Everybody keeps saying how Good Vox is but i have been with them for 2 weeks now and it have been the worst i ever had, Day in and day out i should call the to say that the internet is off again so they then fix it and works for another hour or so, i had it up to here now with Vox and told them to rather cancel my fiber line and come and collect every this.

NOW!!!! they want me to pay R1750.00 for early termination fee for something that does not even work and i have to keep calling them and i do have all the reference and tell them that the Internet is OFF AGAIN!!!!!

Do you think that this is ok?

Below is the email i have send

Hi,

I realy hope that this email will be attended to as a matter of urgency.

On the 6th of July 2020 the eventually got the fiber line working, don’t know if the problem was on Frog foot side or Vox.

But since we have the fiber with fox I have had nothing but problems,

1) I had to wait four weeks to install the fiber line on the 29th and at the end of the day the line did not work and they said that they will log a call. 2) And during that week 3 people called me to activate the line and everybody keeps telling me that the line is nit working and that they will log a call. 3) On the 6th of June 2020 I struggled half of the day just to speak to someone that can help me and spoke to a lady that said she will log a call AND SHE ACTUALY DID AND SEND ME THE REFERENCE. 4) So they cam out and fixed the line and believe that the problem was with the installation because the replaced the fiber line. 5) When Vox technician came to install the router on the 7th of July 2020 at 13:30 id looked like he was in a hurry, he just checked that we have WIFI but did it check if the desktops are working and left. 6) Not even 1 hour after he left the WIFI went down and it said connected “No Internet” and the WIFI range on the MicroTik is terrible, so I called your CS again and Etienne did his best to help me and was the only one making an effort. 7) My issue was also the fact that because of the terrible WIFI range the I have to use the ADSL TP Link as a access point in order for me to get at least 1 bar for WIFI but was not sure how to do it and one of the guys that was assisting me told me that they will not be able to help me with that because the TP Link that we have was not installed by Vox. 8) Etienne called me around 7 again after I logged another call and got the internet up and running again and assisted me with the TP Link (Thank You Etienne) 9) The Internet went off the next day again but came back on, the load shedding hit and the internet is down AGAIN! Even with a generator running so when the power came on again the internet was still off and called Vox again and the agent told me that is should restart the router for the 5th time and he said that if it does not work that would mean that the exchange is still booting up, so I asked him if there is any back up at the exchange and he said that they do have but if there is no security the things will get ****** and told me to wait 30min and restart the router again, I CALLED VOX AT 16:30 BUT THE POWER WENT OFF AT 12 TO 13:00 SO HOW LONG DOES THE EXCHANGE TAKE TO BOOT UP. 10) I am back on our ADSL now for the last 2 day AND WE HAVE INTERNET WHEN LOADSHEDDING. 11) I work for a large law firm that is also with Vox and went to IT to find out why are they still with you after all the problems that I had and they told me that the service is good with Vox but when I asked them if they have any problems during load shedding the said no but seemed concerned after I told them what I am experiencing. 12) I will be moving to MWEB for the same price per month but for a 20Meg line plus double the line speed. 13) IF YOU CANT HELP ME OR SORT ME OUT BY MONDAY WITH MY SIMPLE REQUES PLEASE CANCEL THIS LINE AND COME AND COLLECT YOUR ROUTER AS I AMD WORKING FROM HOME TWICE PER WEEK