CW
Caitlin W

1 reviews | Active since Dec 2023

08 Dec 2023, 17:30

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. Zero star rating. I signed up with Hellopeter just to warn people against this specific company. A few years ago I used Vox and they were completely fine, this is NOT the case anymore. I don't know what has happened, but they are absolutely terrible now.

I have been trying to get internet with Vox for 2,5 weeks now. The house I'm in already has fibre installed and a Vox router from the previous tenant..... Could it be any easier?!? Aside from a few pleasant members of staff, this is the most useless service provider ever. It is honestly worth paying slightly more and investing in Afrihost or Axxess than dealing with this company.

Please please take note of these reviews and consider another company so you don't have to reach the point of death rage.

0
Replies (2)
Vox Telecom
Vox Telecom's reply08 Dec 2023, 18:05
Official
Good day, Caitlin W

Thank you for your review. 

Kindly note that we have sent the details of your complaint to the Projects team who will contact you shortly to assist further. 

Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply14 Dec 2023, 14:07
Official
 Good day , Caitlin W 
 
 Thank you for your patience whilst this matter was being investigated. 
  
 Kindly note that we have received confirmation that line has been activated and the installation has been completed. 
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
 Kind Regards, 
 Vox