1 reviews | Active since Dec 2022
DO NOT SIGN UP WITH VOX TELECOM
I am absolutely perplexed by the lack of support giving by VOX. As a customer on their LTE network, I enquired about the possibility of moving to their Fibre Network upon the successful completion of the Fibre infrastructure.
I was then told that I would need to give a 1 calendar months notice to move as well as pay a R299 cancellation fee in order to swap services. Upon telling them that if they insist on charging a cancellation fee, that I would then cancel the service and move over to another ISP, I was simply told that these are the T&Cs and they will close the ticket.
Does VOX not care about their customers? I always believed VOX to be a market leading ISP but their support and their policies are really lacking.
As one of your staff said, this is an admin fee. Being in Tech Sales myself, surely this fee could be waived in order to keep a paying customer. It just feels that all they care about is money and the customer is asked to pay a cancellation fee to remain a customer on their network.
Absolutely appauling.
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
So while I was told that this would be resolved by the Customer Service Team, I was instead sent a confirmation of my cancellation request?? How is this possible VOX? I never requested a cancellation yet as I am not sure when I can cancel since I need to find another ISP. Now it is too late and I will be going with a different ISP so please do cancel my contract as per the 1st of April.
You can be sure that everyone in my circle will hear of this. As you may be aware off - it takes 10 positive reviews to negate the effects of 1 negative review, and given that you have close to 6500 1 star reviews, it will take a whole lot for your brand image to become better.
So while I was told that this would be resolved by the Customer Service Team, I was instead sent a confirmation of my cancellation request?? How is this possible VOX? I never requested a cancellation yet as I am not sure when I can cancel since I need to find another ISP. Now it is too late and I will be going with a different ISP so please do cancel my contract as per the 1st of April.
You can be sure that everyone in my circle will hear of this. As you may be aware off - it takes 10 positive reviews to negate the effects of 1 negative review, and given that you have close to 6500 1 star reviews, it will take a whole lot for your brand image to become better.