GP
Gershwin P

1 reviews | Active since Feb 2014

25 Apr 2024, 09:52

DO NOT SIGN UP WITH VOX TELECOM

SOUTH AFRICA - please save yourselves from this **** MONEY HUNGRY ISP! They are the WORSE!!! I ONLY have headaches ever since I signed up with Vox! The customer service is non-existent and pathetic - for EVERYTHING [i.e. every query or issues you have] a ticket must opened but they matter NEVER gets resolved but the ticket are closed stating matter resolved! My wife CANNOT work from home because she's never receive signal from the WIFI! After a technician came out to sort out the 'so called problem' We STILL CANNOT use our TV box to stream from - it outright does not work but buffering and struggling to get WIFI signal. Their so-called fiber internet is worse than dial-up internet. From the day we left Mweb for Vox we've been experiencing the WORSE fiber internet EVER!!! MWEB WE COMING BACK!!!

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Replies (4)
GP
Gershwin P's update25 Apr 2024, 09:58
Reviewer Update
SOUTH AFRICA PLEASE SEE VOX's TERRIBLE CUSTOMER RATING - THIS IS CONCERETE PROOF OF HOW HORIBLE VOX IS!!!!!!

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Vox Telecom
Vox Telecom's reply25 Apr 2024, 10:22
Official
Good day, Gershwin 
 
Thank you for your review. 

 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 


GP
Gershwin P's update25 Apr 2024, 10:45
Reviewer Update
Vox's support team is USELESS!! Been through HELL and HIGH WATERS with the support team! I had several field technicians from Vox been to my house and I'M STILL TO WAITING TO HAVE A PLEASANT FIBER EXPEREINCE
Vox Telecom
Vox Telecom's reply02 May 2024, 09:40
Official
  Good day, Gershwin

 Thank you for your patience whilst this matter was being investigated.
 
 Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after the onsite support team replaced the ONT cable.
 Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
 
Kind Regards, 
Vox