SZ
Sindi Z

1 reviews | Active since May 2021

19 Aug 2026, 13:41

DO NOT SIGN UP WITH VOX FOR WIFI... THEY ARE ****** AND THEY ARE RUDE

Never ever sign up with Vox, They say something and do something else. My house got burnt and they had to come and restore the box. I was told to pay Zoom Fibre people R1700 in order for Vox to continue and I did. After restoring my WiFi they debited R2500 which I don't understand what is it for, and when I spoke to their agent she was very rude. Mind you, they still owe me a refund because from the 6th June my house was burnt down and they continued debiting me without wifi up until the 29th July. Altogether they owe me close to R4000 and they are so rude. If you are thinking of installing WiFi, Stay Away from Vox, they will shoot the last bullet when you are already dead. Right now I'm still fighting for both my refunds before getting Wifi from somewhere else. They are heartless and useless.

0
Replies (3)
Vox Telecom
Vox Telecom's reply19 Aug 2026, 13:56
Official
Good day Sindi 

Thank you for your review. 
 
 Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
SZ
Sindi Z's update19 Aug 2026, 16:21
Reviewer Update
There's nothing to thank me for, when you are still refusing to refund me my money... And you have to refund me twice. From the 6th June to 29 July I had no wifi cos my house got burnt down, you still deducted money. Now you are taking R2500 on top of that and you giving stories when I'm asking for my refund..... RUDE is even not the word. Stop thanking me for nothing please... Misleading people...
Vox Telecom
Vox Telecom's reply10 Sept 2026, 10:23
Official
Good day, Sindi Z
 
 Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof. 
The necessary refund was processed, however the damaged router has been billed as per our T&C's
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email *** 
 
 Kind Regards, 
 Vox