1 reviews | Active since Nov 2024
Do not recommend this service provider
I'm extremely disappointed with the service I received from my internet service provider. For two weeks, I had no WiFi, which significantly impacted my work and personal life. Despite the extended outage, I was still expected to pay the full bill for the month. To add insult to injury, the complaints and billing team were unresponsive and unhelpful, frequently dropping calls and failing to address my concerns.
This experience has left a sour taste in my mouth, and I'm reconsidering my subscription with this provider. Reliable internet access is essential in today's digital age, and it's unacceptable for a service provider to fail to deliver on their promises. I hope others will take note of my experience and think twice before choosing this provider.
Thank you for your review.
The details of your review has been sent to the relevant department, and an agent will make contact with you directly,
Kind regards,
Vox
Thank you for your review.
The details of your review has been sent to the relevant department, and an agent will make contact with you directly,
Kind regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox