Do not join Vox telecom

I have an account with Vox Telecoms and my account was in arrears and I paid it in full but my àccount is still not reactivated. I have been waiting since Wednesday for Vox to activate my account but to no success. I run a business at home and my children also need internet for school, which means I had to spend money on data costs on top of what I already paid Vox. I have been emailing Vox about these issues and their communication is so bad, they never reply back to me and I have to continously call them. On our last communication they told me they are waiting for payment to reflect before they reactive the line, which doesn't make sense to me since one I did an immediate payment which cost me but because it was urgent I paid the extra cost and two I sent them a proof of payment. I shouldn't have to wait almost a week to get access to the internet which I already have paid for.

To anyone thinking or joining Vox please know that your emails will not be rep**** to and their customer service is non existence.