MT
Michelle T
1 reviews | Active since Aug 2020
07 Apr 2022, 21:08
DO NOT GO WITH VOX
Do not waste your money on Vox Telecom Fibre. In the last 9 months we have had continuous interrupted service. We pay for unlimited 100mbs line which goes down for 2 minutes every 10 to 20 minutes. Pathetic really. Its blamed on Metro Fibre, I don’t care where the problem is, I pay Vox not Metro. I’ve asked many times over for a refund on downtime which just goes in one ear and out the other. Can’t wait for 5G honestly
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
07 Apr 2022, 21:53Good day Michelle T, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply07 Apr 2022, 21:53
Official
Good day Michelle T, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
MT
Michelle T's updateReviewer Update
08 Apr 2022, 06:31Yes, that’s the same response I always get on your emails too!!
MT
Michelle T's update08 Apr 2022, 06:31
Reviewer Update
Yes, that’s the same response I always get on your emails too!!
Vox Telecom's replyOfficial
20 Apr 2022, 10:08Good day, Michelle T
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , MFN restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , MFN restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply20 Apr 2022, 10:08
Official
Good day, Michelle T
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , MFN restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , MFN restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox