DO NOT GO THROUGH VOX!!! HORRIBLE COMPANY!!!

If I could give a -10 rating to this terrible company then I would! I called Vox 2 weeks ago to activate my fibre line. I was then told that the previous residents of my home did not cancel their line. I received confirmation from the previous residents that the line WAS CANCELLED and the line was actually with VOX! How on Earth does Vox not know this??? I then call Vox to cancel my request to activate because I am now fed up of waiting for 2 weeks for feedback and I am told that it will take 2 to 3 working days to cancel a line that was not even activated!!! What PATHETIC service are you people running??? Customer service is horrible, I receive not feedback! I have to call in to follow up and keep hearing the same excuses and promises that a "a project specialist" will call me back. WHAT UTTER NONSENSE!!! Please DO NOT get a line through Vox. They are a pathetic excuse for a company