TK
Tlotlo K

1 reviews | Active since Nov 2020

12 Apr 2023, 04:15

Do not even consider this vox telecom service provider, you will regret

Their customer service is very disappointing. Very rare for you to receive what you pay for. If you call their helpline you will hold for more than 40 minutes without any assistance, and no option to leave a message. No one will even call you back. Their response to customer mails is non but when it comes to sending statements they are always on time. They moved my contract up to 40mbps without my consent - they are clearly only after profits.

0
Replies (2)
Vox Telecom
Vox Telecom's reply12 Apr 2023, 08:28
Official
Good day,  Tlotlo K

Thank you for your review. 
 
 Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist.
Vox Service and Price Alignment email notification was sent on 28 December 2022 and opened 3 times by the recipient. 

We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply18 Apr 2023, 11:07
Official
Good day,  Tlotlo K
 
Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation from your Account Manager that a downgrade request was logged.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox