MT
Michelle T
1 reviews | Active since Aug 2020
10 May 2022, 15:34
DO NOT choose VOX as your ISP!!!
Outage since Friday 6 May at 13:30, Tuesday 10 May 15:30. The only communication from VOX is 1 text message. No feedback, no response to emails, no communication whatsoever. In 18 months we have had more downtime than uptime and absolutely no credit offered from VOX. Dismal customer service, you should be ashamed! Next time I see your green tent and sales people on the side of the road, I will camp there and make sure all your potential clients knows how you treat your existing customers!!
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
10 May 2022, 16:06 Good day Michelle T
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***3
The Support team will follow up with the Network Provider , Metrofibre (Ref 168623 ) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***3
The Support team will follow up with the Network Provider , Metrofibre (Ref 168623 ) on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply10 May 2022, 16:06
Official
Good day Michelle T
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***3
The Support team will follow up with the Network Provider , Metrofibre (Ref 168623 ) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***3
The Support team will follow up with the Network Provider , Metrofibre (Ref 168623 ) on the progress of the fault and update you on the status.
Regards
Vox
MT
Michelle T's updateReviewer Update
10 May 2022, 16:16I’m not interested in your reply’s, you have no idea what the current status of the outage is. I just want future VOX customers to note that the only time you communicate with your customers is when we complain about you on Hellopeter
MT
Michelle T's update10 May 2022, 16:16
Reviewer Update
I’m not interested in your reply’s, you have no idea what the current status of the outage is. I just want future VOX customers to note that the only time you communicate with your customers is when we complain about you on Hellopeter
MT
Michelle T's updateReviewer Update
11 May 2022, 09:31Still no feedback
MT
Michelle T's update11 May 2022, 09:31
Reviewer Update
Still no feedback
MT
Michelle T's updateReviewer Update
12 May 2022, 06:42SMS received, service is back, however service is not back. DAY 7!!!!!!!
MT
Michelle T's update12 May 2022, 06:42
Reviewer Update
SMS received, service is back, however service is not back. DAY 7!!!!!!!
Vox Telecom's replyOfficial
06 Jun 2022, 07:27 Good day, Michelle T Thank you for your patience whilst this matter was being investigated.
We can confirm that the installation with the new Network Provider has been completed.
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind Regards,
Vox
We can confirm that the installation with the new Network Provider has been completed.
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind Regards,
Vox
Vox Telecom's reply06 Jun 2022, 07:27
Official
Good day, Michelle T Thank you for your patience whilst this matter was being investigated.
We can confirm that the installation with the new Network Provider has been completed.
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind Regards,
Vox
We can confirm that the installation with the new Network Provider has been completed.
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind Regards,
Vox