RP
Ruhan P
1 reviews | Active since May 2020
23 Aug 2022, 08:06
DO NOT CHOOSE VOX AS YOUR COMPANY SUPPLIER!
We have been battling with Vox for months at our company, they simply just don't come to the party, everything is about money for them, once you paid they will write you off and treat you as if you are not even a customer with them. If you are looking for a supplier with service stay as far away from Vox as possible, their service is non existing. Rather opt for the smaller company that will actually provide you with a service. Honestly the worst possible service, we are loosing business and Vox simply couldn't care less.
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Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
23 Aug 2022, 08:42Good day, Ruhan P
Thank you for your review.
Kindly advise as to what your query pertains to in order for us to log a request with the relevant department to contact you and assist.
or kindly provide us with the reference for the fault logged with our Support team in order for us to assist further.
The last ticket on your account was 18 Feb 2022 - The link was down from the upstream provider side and this was resolved on 21 Feb 2022.
Regards
Vox
Thank you for your review.
Kindly advise as to what your query pertains to in order for us to log a request with the relevant department to contact you and assist.
or kindly provide us with the reference for the fault logged with our Support team in order for us to assist further.
The last ticket on your account was 18 Feb 2022 - The link was down from the upstream provider side and this was resolved on 21 Feb 2022.
Regards
Vox
Vox Telecom's reply23 Aug 2022, 08:42
Official
Good day, Ruhan P
Thank you for your review.
Kindly advise as to what your query pertains to in order for us to log a request with the relevant department to contact you and assist.
or kindly provide us with the reference for the fault logged with our Support team in order for us to assist further.
The last ticket on your account was 18 Feb 2022 - The link was down from the upstream provider side and this was resolved on 21 Feb 2022.
Regards
Vox
Thank you for your review.
Kindly advise as to what your query pertains to in order for us to log a request with the relevant department to contact you and assist.
or kindly provide us with the reference for the fault logged with our Support team in order for us to assist further.
The last ticket on your account was 18 Feb 2022 - The link was down from the upstream provider side and this was resolved on 21 Feb 2022.
Regards
Vox
RP
Ruhan P's updateReviewer Update
23 Aug 2022, 10:05This is for our company, ticket number VOX***6, company name on your system is Merrod Trading 122 Pty Ltd. we have been struggling for months now, it was sorted end of July, had 3 weeks up time and now our phones are completely down again.
RP
Ruhan P's update23 Aug 2022, 10:05
Reviewer Update
This is for our company, ticket number VOX***6, company name on your system is Merrod Trading 122 Pty Ltd. we have been struggling for months now, it was sorted end of July, had 3 weeks up time and now our phones are completely down again.
Vox Telecom's replyOfficial
23 Aug 2022, 10:12Good day, Ruhan
Thank you for the information provided.
Kindly note that the details of your review has been sent to the Support team to investigate and assist with resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for the information provided.
Kindly note that the details of your review has been sent to the Support team to investigate and assist with resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply23 Aug 2022, 10:12
Official
Good day, Ruhan
Thank you for the information provided.
Kindly note that the details of your review has been sent to the Support team to investigate and assist with resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for the information provided.
Kindly note that the details of your review has been sent to the Support team to investigate and assist with resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
RP
Ruhan P's updateReviewer Update
25 Aug 2022, 13:29Phones were made active yesterday afternoon after 15H00, but with 3 of our extensions down. Asked for assistance 08H16 this morning, and still Vox has not joined the party to fix their mistakes.
RP
Ruhan P's update25 Aug 2022, 13:29
Reviewer Update
Phones were made active yesterday afternoon after 15H00, but with 3 of our extensions down. Asked for assistance 08H16 this morning, and still Vox has not joined the party to fix their mistakes.
Vox Telecom's replyOfficial
25 Aug 2022, 13:54Good day, Ruhan
Thank you for the post.
A request has been logged with our Support team to contact you and assist with this matter.
Regards
Vox
Thank you for the post.
A request has been logged with our Support team to contact you and assist with this matter.
Regards
Vox
Vox Telecom's reply25 Aug 2022, 13:54
Official
Good day, Ruhan
Thank you for the post.
A request has been logged with our Support team to contact you and assist with this matter.
Regards
Vox
Thank you for the post.
A request has been logged with our Support team to contact you and assist with this matter.
Regards
Vox