CS
Charmaine S

1 reviews | Active since Mar 2024

13 Mar 2024, 16:17

DO MOT RECCOMEND

Extremely frustrated with my Vox Wi-Fi experience! 🤬 Fiber line is active, router delivered, but NO SIGNAL at my place. 😡 Constantly reaching out to support on WhatsApp, but messages are marked as resolved before getting a response! 🤯 Any fellow Vox customers faced this? Need advice! 😫 Tried for over 2weeks with no assistance. 😔 keep waiting for a technician to come out to connect my router as they have now said the router in faulty Never mind the fact I’ve paid for the whole month and pro rata Each time I call they promise to call me back and if they do and I miss the call we began all over again I phone they say they will call #VoxWiFiWoes #UnhappyCustomer #Vox #fibre #internetserviceprovider #VoxFibre #worstexperience #saynotofibre #badreview

0
Replies (2)
Vox Telecom
Vox Telecom's reply13 Mar 2024, 17:17
Official
Good day Charmaine S
Thank you for your post.Kindly note that the details of your complaint has been sent to installation team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
Vox Telecom
Vox Telecom's reply19 Mar 2024, 11:41
Official
Good day, Charmaine S
 
Thank you for your patience whilst this matter was being investigated. 

Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
 
Should you require any further assistance, please do not hesitate to contact us. 
 
Kind Regards, 
Vox