AS
Anna S
1 reviews | Active since Feb 2022
26 Jan 2023, 14:54
Dissatisfied with BAD SERVICE
Worst service I have ever seen. Will never recommend VOX to anyone. I ordered a line in October 2022 because we were relocating and to ensure by the time we move in the line would be installed and my fibre line be up and working by the time, I start work. It is now 26 Jan 2023 and my line has not yet been installed. After several calls/emails no one wants to assist. The communication is also no existing as no one keeps you updated with the status or when you can expect the line to be installed.
DON’T USE VOX!!!
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
26 Jan 2023, 15:42 Good day, Anna S
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply26 Jan 2023, 15:42
Official
Good day, Anna S
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
AS
Anna S's updateReviewer Update
27 Jan 2023, 10:18It does not help to provide comment for the public to see that you are trying to help and investigating the issue but there is still now resolution and BIG LACK OF COMMINICATION STILL. YOUR CUSTUMOR SERVICE IS NON-EXISTING.
AS
Anna S's update27 Jan 2023, 10:18
Reviewer Update
It does not help to provide comment for the public to see that you are trying to help and investigating the issue but there is still now resolution and BIG LACK OF COMMINICATION STILL. YOUR CUSTUMOR SERVICE IS NON-EXISTING.
Vox Telecom's replyOfficial
30 Jan 2023, 13:18Good day ,Anna S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the self install router has been shipped.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the self install router has been shipped.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Vox Telecom's reply30 Jan 2023, 13:18
Official
Good day ,Anna S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the self install router has been shipped.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the self install router has been shipped.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox