RO
Rakeeba O
1 reviews | Active since Nov 2017
15 Aug 2023, 12:02
Dissatisfied customer
Good day my name is Rakeeba Oslodien and I'm a new customer of Vox and already experiencing problems.My line is suspended due to none payment but I did pay my account on the 5th of August.Vox insist that they do not see my payment on their bank statement. I did email them prrof of payment but they say that doesnt count they need to see it on their statement. Can someone please give some advice as to what I should do next please.Thank you.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
15 Aug 2023, 12:48Good day, Rakeeba O
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply15 Aug 2023, 12:48
Official
Good day, Rakeeba O
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
16 Aug 2023, 11:45Good day, Rakeeba O
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact to assist with the compaint.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact to assist with the compaint.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply16 Aug 2023, 11:45
Official
Good day, Rakeeba O
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact to assist with the compaint.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact to assist with the compaint.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox