MH
Melissa H
1 reviews | Active since Dec 2022
03 Dec 2022, 11:33
Dissatisfied customer
Their after sales service leaves alot to be desired. I have been trying to call them for the past 2 days and have sent 4 emails, yet my query is not resolved. Noone is interested in calling me back or even responding to one of my emails. They advised they have activated my account, but I still don't have any access at all. I am resorting to this platform to see if anyone is actually interested in helping resolve a query for a service that I am paying for.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
03 Dec 2022, 11:59Good day, Melissa
Thank you for your post.
Kindly note that we have escalated the details of your complaint to the Support team for urgent assistance.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated the details of your complaint to the Support team for urgent assistance.
Kind Regards,
Vox
Vox Telecom's reply03 Dec 2022, 11:59
Official
Good day, Melissa
Thank you for your post.
Kindly note that we have escalated the details of your complaint to the Support team for urgent assistance.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated the details of your complaint to the Support team for urgent assistance.
Kind Regards,
Vox
MH
Melissa H's updateReviewer Update
03 Dec 2022, 12:07Not good enough!. Do something about resolving my issue, then come and write a reply. Let's see how urgent they regard this, since it is day 3 now.
MH
Melissa H's update03 Dec 2022, 12:07
Reviewer Update
Not good enough!. Do something about resolving my issue, then come and write a reply. Let's see how urgent they regard this, since it is day 3 now.
Vox Telecom's replyOfficial
07 Dec 2022, 13:55Good day, Melissa H
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
However, in this instance, the self-installation could not be completed and therefore an on-site installation was required.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
However, in this instance, the self-installation could not be completed and therefore an on-site installation was required.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply07 Dec 2022, 13:55
Official
Good day, Melissa H
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
However, in this instance, the self-installation could not be completed and therefore an on-site installation was required.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
However, in this instance, the self-installation could not be completed and therefore an on-site installation was required.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox