Dissatisfied

We contacted vox last month which is August when we moved into our new place, they gave us a turn around time of 24 hours. They only came last week Wednesday on the 8 September 2021 to install fiber. The guy who came to install told us the there is another person who will come to install a router, we understood we were also told that it will take 24 hours for the router installation. None of that happened. We called Vox telecom after 48 hours to ask what happening firstly we were taken from pillar to post. Spoke to a lady by the name of Ellena she bluntly told me that it's not her problem nor is it her department but she will find out and ask the person in charge of the router order to call us back. I then asked her to please make sure that we get a call back as the turn around time has passed and there is no communication from their side. In a nutshell this lady was rude and unapologetic about anything, I was shocked by the poor customers service we got... Up until today we haven't been told what's happening NO FEEDBACK as to what's happening to the router when are they coming to install it.. We are in the dark... We are being treated like we won't be paying for their service, it's as if we will be getting the WiFi connection for free... Fix ur engagement with customers we paying for the service... Disappointed client