Dissatisfied
I have logged several calls with vox regarding my fibre line that has been off at 2Park gardens Van Riebeck avenue in Edenvale since 19/07/2023 nothing has been done except to send me my monthly invoice.This is extremely disappointing as I work from home.I can’t even cancel on pay as you go month to month because the want to charge exorbitant cancellation fees!Pathetic service
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Replies (2)
Vox Telecom's replyOfficial
23 Jul 2023, 11:00Good day, Itumeleng D
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply23 Jul 2023, 11:00
Official
Good day, Itumeleng D
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
27 Jul 2023, 11:28Good day, Itumeleng D
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply27 Jul 2023, 11:28
Official
Good day, Itumeleng D
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox