NH
Natalie H
1 reviews | Active since May 2021
01 Nov 2023, 16:07
DISSATISFACTION with Vox Telecom Customer Service
Vox has the worst customer service I've ever experienced! I was just trying to get information about my router which I thought had a hardware issue. But getting through to talk to someone was a pain. Technical put me through to Accounts and then they put my through to Sales.... What the hell? And no one listens to what I'm saying. Still have nothing resolved, I am so frustrated!
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
01 Nov 2023, 16:50Good day , Natalie H
Thank you for your review.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's reply01 Nov 2023, 16:50
Official
Good day , Natalie H
Thank you for your review.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
03 Nov 2023, 10:27Good day, Natalie H
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply03 Nov 2023, 10:27
Official
Good day, Natalie H
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox