Dissappointed by VOX Telecom

I have been out of service since 29 December 2018 2am in the morning till current time of writing this review at 3 January 2019 18:32. The daily feedback I receive is that the problem has been escalated to telkom and a technician will be assigned. In the meantime it has cost me extra money to buy data to be able to continue daily work as my husband works from home and that is our source of income. I cannot believe that since 31 December 2018 to date that no telkom technician has been available or that VOX as my service provider can accept such poor service from theirs. Hopefully with this review someone from their side can assist to have my service sorted out NOW. I am not happy with the response time and service to put it mildly. Yet 2 months ago I was late on my payment by a day and my services were terminated. If only they could have the same response time when it is a customer related issue.