JF
Jerome F
1 reviews | Active since Sept 2022
07 Sept 2022, 09:58
Dissapointing Service
I've cancelled my subcription a few months ago. The router was suppose to be picked up but I missed the courier.
VOX***1 - 10 Jun 2022 - Requested another pickup via email. NO REPLY VOX***1 - 30 Jun 2022 - Requested another pickup via email. NO REPLY VOX***4 - 10 Aug 2022 - Received an Invoice for the router. Requested another pickup via emailed and even offered to drop it off. NO REPLY 15 Aug 2022 - Requested another pickup via email. NO REPLY 1 Sep 2022 - Contacted Customer Support and asked to schedule a delivery. STILL NOTHING.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
07 Sept 2022, 11:30Good day, Jerome F
Thank you for your review.
Kindly note that the details of your complaint has been sent to the logistics department for assistance.
We will provide an update soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been sent to the logistics department for assistance.
We will provide an update soonest.
Kind Regards,
Vox
Vox Telecom's reply07 Sept 2022, 11:30
Official
Good day, Jerome F
Thank you for your review.
Kindly note that the details of your complaint has been sent to the logistics department for assistance.
We will provide an update soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been sent to the logistics department for assistance.
We will provide an update soonest.
Kind Regards,
Vox
JF
Jerome F's updateReviewer Update
07 Sept 2022, 16:00Just found out that you guys went to the incorrect address. I do not live in Ottery and my address where Vumatel installed everything is in Wynberg. Should be on your system, its where the router was delivered to in the very beginning.
You guys need a makeover of some sort. Anyway I contacted you courier and he is collecting tomorrow. Thanks for the help.
You guys need a makeover of some sort. Anyway I contacted you courier and he is collecting tomorrow. Thanks for the help.
JF
Jerome F's update07 Sept 2022, 16:00
Reviewer Update
Just found out that you guys went to the incorrect address. I do not live in Ottery and my address where Vumatel installed everything is in Wynberg. Should be on your system, its where the router was delivered to in the very beginning.
You guys need a makeover of some sort. Anyway I contacted you courier and he is collecting tomorrow. Thanks for the help.
You guys need a makeover of some sort. Anyway I contacted you courier and he is collecting tomorrow. Thanks for the help.