EA
Evette A
1 reviews | Active since Nov 2015
17 Nov 2023, 09:15
dissapointed
Im paying my account every month this people put the wifi off you mail them they just give u a reference number with nou feedback you call them there is no answer i ask them numerous time what is happening with my account as i signed up for a R389.99 contract up untill today no feedback but they jst switch it off.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
17 Nov 2023, 09:44Good day, Evette
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply17 Nov 2023, 09:44
Official
Good day, Evette
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
20 Nov 2023, 09:58Good day, Evette
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the query.
They will remain in contact until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the query.
They will remain in contact until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply20 Nov 2023, 09:58
Official
Good day, Evette
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the query.
They will remain in contact until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the query.
They will remain in contact until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox