Dispute Regarding Contract Termination

Dispute Regarding Contract Termination Account No. ***

Please note that I’m not happy with the calls I’m currently receiving regarding this matter. I must dispute Vox’s interpretation of my contract termination notice.

As per my original email dated 1 October 2023, I provided written notice of termination of my Vox fiber services. According to Vox’s own Terms and Conditions (clause 3.3.1), termination of a fixed-term agreement requires “at least 20 (Twenty) Business Days written notice”.

By issuing my notice on the 1st working day of October, I have met and exceeded the 20-business-day requirement before 1 November 2023. Therefore, my termination date is correctly effective as of 1 November 2023, not 30 November 2023.

Furthermore:

I have been a customer with Vox for over three years and have already fulfilled the minimum contract obligations.

I have no arrears on my account.

I am not liable to pay for services I will not be using in November, particularly since the CPA provides that consumers may cancel with 20 business days’ notice and pay only a reasonable cancellation fee if applicable.

Your insistence that I must pay for November in full, despite my compliance with the contract’s notice terms, amounts to an unfair contractual practice.

Accordingly, I request:

Written confirmation that my service is terminated effective 1 November 2023, as per my notice. And I don’t owe Vox anything or termination fee.

If Vox refuses to amend its position, I will have no choice but to escalate this dispute formally to:

The Consumer Goods and Services Ombud (CGSO),

ICASA (Independent Communications Authority of South Africa), and

The National Consumer Commission (NCC),

for investigation under the Consumer Protection Act.

I trust Vox will act fairly and in compliance with both its contractual terms and the CPA. Please confirm in writing within 5 working days.

Kind regards, Thabo ****o