TM
Thando M
1 reviews | Active since Jul 2021
04 Dec 2023, 13:03
Dismally Poor service
My actual rating is zero out of 5. Dismally poor service experienced. Three weeks since my internet worked and still not fixed by VOX despite numerous follow-ups I have made with them. I have now cancelled the contract but I still have not received the confirmation of cancellation from them. They purely disregard emails and the call centre's programmed response is that the query will be escalated. Ver poor indeed. Find yourself another internet provider.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
04 Dec 2023, 13:35 Good day Thando M ,
Thank you for your review.
The details of your complaint have been noted and escalated to the Onsite team for further assistance.
An agent will be in contact with you soonest to schedule an appointment.
Kind regards,
Vox
Thank you for your review.
The details of your complaint have been noted and escalated to the Onsite team for further assistance.
An agent will be in contact with you soonest to schedule an appointment.
Kind regards,
Vox
Vox Telecom's reply04 Dec 2023, 13:35
Official
Good day Thando M ,
Thank you for your review.
The details of your complaint have been noted and escalated to the Onsite team for further assistance.
An agent will be in contact with you soonest to schedule an appointment.
Kind regards,
Vox
Thank you for your review.
The details of your complaint have been noted and escalated to the Onsite team for further assistance.
An agent will be in contact with you soonest to schedule an appointment.
Kind regards,
Vox
Vox Telecom's replyOfficial
06 Dec 2023, 06:29Good day Thando M,
Thank you for your patience while this matter was being investigated.
We have received confirmation that you have opted to cancel and have rejected the onsite department attendance.
Should you have any further enquiries , please do not hesitate to contact us on *** or email us on ***.
Kind regards,
Thank you for your patience while this matter was being investigated.
We have received confirmation that you have opted to cancel and have rejected the onsite department attendance.
Should you have any further enquiries , please do not hesitate to contact us on *** or email us on ***.
Kind regards,
Vox Telecom's reply06 Dec 2023, 06:29
Official
Good day Thando M,
Thank you for your patience while this matter was being investigated.
We have received confirmation that you have opted to cancel and have rejected the onsite department attendance.
Should you have any further enquiries , please do not hesitate to contact us on *** or email us on ***.
Kind regards,
Thank you for your patience while this matter was being investigated.
We have received confirmation that you have opted to cancel and have rejected the onsite department attendance.
Should you have any further enquiries , please do not hesitate to contact us on *** or email us on ***.
Kind regards,