1 reviews | Active since Dec 2023
Dismal technical and accounts service
My WiFi was installed on the 19th of September. And didn't work properly from day 1. I logged a query on the 19th of September, and a complaint a few days later. I then kept trying to contact VOX technical support several times but couldn't even get through, sometimes waiting over 30 minutes without even speaking with an "agent". Eventually I managed to get a technician out at the end of November, only to receive an invoice for the call out fee and a new router! Since then I have been TRYING to dispute the charges made to me. But getting through to ANYONE at Vox is very callengimg, and even though I have managed to speak to an accounts person, they keep saying they will get back to me! To date I have not had any responses to my complaint. Service of any sort at Vox is dismal. (my WiFi is still not very good either). I will be cancelling my account in January. I suggest NOT using Vox services..... As there isn't any!
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
The service from all of your agents. From the technicians and sales staff to the telephone consultations and WhatsApp chat service as well as your accounts department and your "customer care" consultants have been less than satisfactory.
I have sent through an email to cancel the account as I will not have any further need of your services due to the fact that there IS no service!
I've never dealt with a more frustrating, infuriating company than VOX.
I demand that the router and all other items from VOX be collected and credited to my account as I do not want to do any further business with this company and I REFUSE to pay for a router when the initial router was not working.
Please note that should any further dispute arise with regards to this account I will be contacting the Ombudsman to lay a complaint.
The service from all of your agents. From the technicians and sales staff to the telephone consultations and WhatsApp chat service as well as your accounts department and your "customer care" consultants have been less than satisfactory.
I have sent through an email to cancel the account as I will not have any further need of your services due to the fact that there IS no service!
I've never dealt with a more frustrating, infuriating company than VOX.
I demand that the router and all other items from VOX be collected and credited to my account as I do not want to do any further business with this company and I REFUSE to pay for a router when the initial router was not working.
Please note that should any further dispute arise with regards to this account I will be contacting the Ombudsman to lay a complaint.