1 reviews | Active since Feb 2018
Dismal service
We have spent over R150 000 and the service we have received is disgusting. At first we waited over 3 months for someone to come and attend our problem. We have had various people here and each time someone comes the problem is fixed for a week and then the server has another problem. How are we meant to function as a school with a service that doesn't work. As "a leading service provider" what actual service have we received.
Good Morning Daniela,
Thank you for bringing this to our attention. Kindly note we are currently investigating the matter and feedback will be provided to you soonest.
Regards,
Vox
Good Morning Daniela,
Thank you for bringing this to our attention. Kindly note we are currently investigating the matter and feedback will be provided to you soonest.
Regards,
Vox
Good day Daniela,
As per the feedback received from our Support Field Engineer whom was on-site yesterday, the switch blew again over the weekend and our team was notified. The Engineers bypassed the switch and plugged in everything in the Ubiquity 48 port switch and changed the up link. The services have been restored.
Should you have any other further queries or need immediate assistance please do not hesitate to contact our 24/7 Support Center at *** or email ***.
Regards,
Vox
Good day Daniela,
As per the feedback received from our Support Field Engineer whom was on-site yesterday, the switch blew again over the weekend and our team was notified. The Engineers bypassed the switch and plugged in everything in the Ubiquity 48 port switch and changed the up link. The services have been restored.
Should you have any other further queries or need immediate assistance please do not hesitate to contact our 24/7 Support Center at *** or email ***.
Regards,
Vox