Dishonest VOX - Failure to provide internet

Do not! I repeat do not enter into contract with this isp. Our relationship started in 2023, I signed up with them and they provided a service. After year and a half ( November) I needed more speed. So I did an upgrade with the isp, now I was paying for 1g download speed, unfortunately I was receiving the service. I started complaining and they kept ignoring and having excuses about the service being provided. I went to an extent of having extenders installed the whole house but still network was poor. The in Jan I requested for the contract to be cancelled because I am not getting what I am paying for. Then they started sending technicians to my house and technicians calling me to perform all various speed test but the results were the same. I am paying for 100% and only getting 30% of the service. This is totally unfair as a paying customers. The rudeness and dishonesty of the agents that have been dealing with my case is disgusting to say the least. This is so disappointing because my contract is not cancelled and I am being told about cancellation fees, cancellations for what if it was an upgrade, I never got new equipment and I have never received full service for what I am paying for?? This is just abuse from ISP. I would understand if at some point in time I got new equipment and I am getting full service but none of that is happening. So I must be subjected to abuse of have slow internet that doesn’t work in all for the name sake that I signed a contract? Is VOX not in breach of its contract for not providing me with network while I pay every single month?