Dishonest Company Called VOX

I am writing this formal complaint as I am very unhappy with my experience with VOX.

Firstly, it has taken a month + for fibre to be installed at my property not that was not BAD enough I was not explained correctly on the process of billing. I had been informed that I would only pay a prorated rate for the days I have used and not the full amount, too my surprise I am billed over R700+ for all kinds of charges I do not know and that is not all everyone that is helping me is so not helpful and dishonest.

I totally regret why I chose VOX to be my ISP this is the worst service I have received; I will make sure everyone I know I inform them about how VOX treats its customers including my business associates.

I will have a returned debit order all because VOX has untrained staff and they mislead their customers, I want an option to cancel this horrible service as the 1 n a half week I have been with then has been an utter disaster.

Staff promise to call and follow up that never happen I constantly have to call and make follow up at my own expense, I cannot be assisted in the smallest of request everything is a battle. I have had a pathetic experience and NEVER want to deal with this useless company again.