Dishonest and Unreliable

To say Vox disappointed me, will be an understatement.

I took my package early March with Katlego from Evotel. He said it was on promotion.

He then further explained that because my installation and service will take place in the Middle of March, I won't be paying anything until the end of March. I then specifically asked him if I'll get pro rata for the month of March. He said: "No mam, remember that this package I'm giving you is on promotion and you not paying for March is part of the promotion, you'll only be paying at the end of March for April."

I was immediately sold, and took the package instantly, and was even telling my family and friends about it.

Towards the end of March, I made the payment as per the quote and discussion I had with Katlego as well as Asiphe from Vox. (She was basically confirming the information that she received from Katlego.)

Mid April, I received an SMS from Vox regarding payment, and I thought it must be a mistake because I made the payment. Then I received an email saying my services will be suspended if I don't make the payment of R599, then I was confused, I responded by sending my proof of payment, and saw that the amount I paid was like R70 less than the one billed, of which I didn't mind paying. Then I received an invoice on the invoice it said I was meant to pay R1200 end of March, that's when I began to query the amount and told them the amount I had consented to paying. I tried to call them and wasted more than 30 minutes without anyone answering. They basically ignored my emails and proof of payment and they suspended my services. Then end of April, they sent me a cancellation bill, of all the money I supposedly owe them.

So to everyone who will see this message, stay away from Vox, because when **** hits the fan, you guys will be on your own and they will be quick in wanting your money.