XK
Xoli K
1 reviews | Active since May 2019
03 Aug 2024, 14:58
Disgusting Vox Telecoms Service
Until today the matter was not solved by Vox. Please do not make the same mistake and opt for Vox fibre. They installed it never worked. I cancellee after 5days since they failed to solve the issue. They me 1000 cancellation fee and a month I did not use and I wont pay for this mess
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
03 Aug 2024, 15:22Good day Xoli Thank you for your post.Kindly note that the details of your complaint has been sent to cancellation team for assistance.We will contact you directly to assist with the complaint.Kind Regards
VOX
VOX
Vox Telecom's reply03 Aug 2024, 15:22
Official
Good day Xoli Thank you for your post.Kindly note that the details of your complaint has been sent to cancellation team for assistance.We will contact you directly to assist with the complaint.Kind Regards
VOX
VOX
Vox Telecom's replyOfficial
05 Aug 2024, 12:52Good day, Xoli K
Thank you for your review.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
A Customer must give one clear calendar month notice of his/her intention to cancel the services in writing.
Please note that the details of your complaint has been sent to the Accounts team for assistance.
Regards
Vox
Thank you for your review.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
A Customer must give one clear calendar month notice of his/her intention to cancel the services in writing.
Please note that the details of your complaint has been sent to the Accounts team for assistance.
Regards
Vox
Vox Telecom's reply05 Aug 2024, 12:52
Official
Good day, Xoli K
Thank you for your review.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
A Customer must give one clear calendar month notice of his/her intention to cancel the services in writing.
Please note that the details of your complaint has been sent to the Accounts team for assistance.
Regards
Vox
Thank you for your review.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
A Customer must give one clear calendar month notice of his/her intention to cancel the services in writing.
Please note that the details of your complaint has been sent to the Accounts team for assistance.
Regards
Vox
XK
Xoli K's updateReviewer Update
05 Aug 2024, 13:06Vox installed the service on the 24th of september and the network was not working hence i cancelled it in 29 September with immediate effect. Despite numerous calls, WhatsApp and emails Vox failed to active my service. What notice must give for a faulty service?
To date your router is sitting in my house with no proper signal. I
To date your router is sitting in my house with no proper signal. I
XK
Xoli K's update05 Aug 2024, 13:06
Reviewer Update
Vox installed the service on the 24th of september and the network was not working hence i cancelled it in 29 September with immediate effect. Despite numerous calls, WhatsApp and emails Vox failed to active my service. What notice must give for a faulty service?
To date your router is sitting in my house with no proper signal. I
To date your router is sitting in my house with no proper signal. I
XK
Xoli K's updateReviewer Update
05 Aug 2024, 13:07I've been sending accounts and cancelations all these via emails and they never bothered to address my issue. Go to my numerous emails and attend to all my queries
XK
Xoli K's update05 Aug 2024, 13:07
Reviewer Update
I've been sending accounts and cancelations all these via emails and they never bothered to address my issue. Go to my numerous emails and attend to all my queries
XK
Xoli K's updateReviewer Update
05 Aug 2024, 13:10- Dear Tracey Day
I see you made my cancellation effective from 1 September 2024, I wont be using this nonsense as it is not working in my house. I need you to retract this invoice. This is ******** and uncalled for.
Since the 24th I have been back and forth with VOX for this service and I was not assisted. Now I have to deal with unnecessary billing. I engaged you numerous times on this matter. If you cant help escalate this to your superior.
I told you I will not be billed as of 20th July as this fibre has not been working and I am cancelling with immediate effect, how do you expect me to work with this thing for August 2024.
And I will not pay the cancellation fee as the service was not rendered to the fullest. I gave reasons below.
29 Jul 2024: 8:29
Dear Vox Team
I would like to request an immediate cancelation for my wifi based on the following;
1. On 20 July, the fibre was installed in my house as ordered
2. On 23 July, logged a call for a delivery of Router
3. Router was delivered on the 24th of July
4. On 25 July in the morning, I contacted the Vox team as the wifi was signal was slow and was not able to fully connect on my meetings online. The team tried to assist remotely and the problem persisted until a technician was allocated to come and diagnose the problem.
5. Upon arrival of the technician he advised that I get extenders for the dining room that was far from the router and that was understandable.
6. What the technician failed to advise on or remedy was the room where my wifi is allocated, where I do my work as to why my signal is down because there am close to the router and am not able to connect online when I Join meetings.
7. Post that i logged another call again, Bradley tried to assist me online on the 26th of July but even today, there's no improvement on my connection. However, the problem still persists.
8. My work is 90% remote and I need a stable network, it is unfortunate that Vox is unable to provide for my needs as hoped for.
9. I spoke to Tracey from Sales on the 26th and she indicated that to cancel i will be charged a cancellation fee. I also want to dispute that on record, based on the reasons stated above,
Show more
XK
Xoli K's update05 Aug 2024, 13:10
Reviewer Update
- Dear Tracey Day
I see you made my cancellation effective from 1 September 2024, I wont be using this nonsense as it is not working in my house. I need you to retract this invoice. This is ******** and uncalled for.
Since the 24th I have been back and forth with VOX for this service and I was not assisted. Now I have to deal with unnecessary billing. I engaged you numerous times on this matter. If you cant help escalate this to your superior.
I told you I will not be billed as of 20th July as this fibre has not been working and I am cancelling with immediate effect, how do you expect me to work with this thing for August 2024.
And I will not pay the cancellation fee as the service was not rendered to the fullest. I gave reasons below.
29 Jul 2024: 8:29
Dear Vox Team
I would like to request an immediate cancelation for my wifi based on the following;
1. On 20 July, the fibre was installed in my house as ordered
2. On 23 July, logged a call for a delivery of Router
3. Router was delivered on the 24th of July
4. On 25 July in the morning, I contacted the Vox team as the wifi was signal was slow and was not able to fully connect on my meetings online. The team tried to assist remotely and the problem persisted until a technician was allocated to come and diagnose the problem.
5. Upon arrival of the technician he advised that I get extenders for the dining room that was far from the router and that was understandable.
6. What the technician failed to advise on or remedy was the room where my wifi is allocated, where I do my work as to why my signal is down because there am close to the router and am not able to connect online when I Join meetings.
7. Post that i logged another call again, Bradley tried to assist me online on the 26th of July but even today, there's no improvement on my connection. However, the problem still persists.
8. My work is 90% remote and I need a stable network, it is unfortunate that Vox is unable to provide for my needs as hoped for.
9. I spoke to Tracey from Sales on the 26th and she indicated that to cancel i will be charged a cancellation fee. I also want to dispute that on record, based on the reasons stated above,
Show more
Vox Telecom's replyOfficial
06 Aug 2024, 11:57Good day, Xoli K
Thank you for your patience whilst this matter was being investigated.
Kindly note that the cancellation team has sent correspondence to you pertaining to your dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the cancellation team has sent correspondence to you pertaining to your dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply06 Aug 2024, 11:57
Official
Good day, Xoli K
Thank you for your patience whilst this matter was being investigated.
Kindly note that the cancellation team has sent correspondence to you pertaining to your dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the cancellation team has sent correspondence to you pertaining to your dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox