VH
Vukile H
1 reviews | Active since Sept 2019
18 May 2023, 13:11
Disgusting Vox attitude
I ordered fibre on the 10 May 2023.
Today is the 7 day , I have not received set up details or a router.
Bokani who is helping me have really displayed a "I don't care attitude". I find this very disgusting from Vox Telecoms taking into account tjat even my company uses vox, many in my estate uses vox.
How my order has been handled, I must say it is very unprofessional , Bokani is very unprofessional. When I asked him if I should cancell the order , he arrogantly replyed that he is not sure either. Unfortunately to me this attitude is Vox attitude.
Its the 7 day of not having internet and I work from home.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
18 May 2023, 13:45Good day , Vukile H
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
We can confirm that the order has been placed
Hi Vukile Hlongwa
Now that your order has passed the RICA process, we can get going with connecting your world with fibre.
There are 4 steps involved in progressing your order and getting you up and running on Vox Fibre. You can watch this video or read the steps below:
Step 1: Vox places order with Netstream - the infrastructure provider (up to 2 working days)
You will receive an email to this address *** updating you with reference numbers and the progress of your installation. Netstream will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with fibre, your order will be captured and only actioned once it goes live.
Step 2: Netstream Installation (up to 14 working days if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by Netstream to arrange a mutually suitable time to do a site survey and install the fibre line into your home. This step is usually the longest of all the steps as it involves the scheduling, planning and actual installation of your Fibre line. In most cases, the fibre installation will happen on the same day and can take up to 6 hours. Occasionally, there have been cases of installations spanning several days.
Step 3: Line Configuration & Testing by Netstream
Netstream will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home and test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step by step guide for a quick hassle free set up.
The standard time frame for feedback on your order should your suburb or complex be live, is between 1 - 10 working days. Should your suburb or complex not be live, you will receive an update on the progress of the deployment once a month.
For any enquiries please email us at ***.
Kind regards,
The Vox Team
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
We can confirm that the order has been placed
Hi Vukile Hlongwa
Now that your order has passed the RICA process, we can get going with connecting your world with fibre.
There are 4 steps involved in progressing your order and getting you up and running on Vox Fibre. You can watch this video or read the steps below:
Step 1: Vox places order with Netstream - the infrastructure provider (up to 2 working days)
You will receive an email to this address *** updating you with reference numbers and the progress of your installation. Netstream will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with fibre, your order will be captured and only actioned once it goes live.
Step 2: Netstream Installation (up to 14 working days if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by Netstream to arrange a mutually suitable time to do a site survey and install the fibre line into your home. This step is usually the longest of all the steps as it involves the scheduling, planning and actual installation of your Fibre line. In most cases, the fibre installation will happen on the same day and can take up to 6 hours. Occasionally, there have been cases of installations spanning several days.
Step 3: Line Configuration & Testing by Netstream
Netstream will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home and test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step by step guide for a quick hassle free set up.
The standard time frame for feedback on your order should your suburb or complex be live, is between 1 - 10 working days. Should your suburb or complex not be live, you will receive an update on the progress of the deployment once a month.
For any enquiries please email us at ***.
Kind regards,
The Vox Team
Best regards,
Vox Telecom's reply18 May 2023, 13:45
Official
Good day , Vukile H
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
We can confirm that the order has been placed
Hi Vukile Hlongwa
Now that your order has passed the RICA process, we can get going with connecting your world with fibre.
There are 4 steps involved in progressing your order and getting you up and running on Vox Fibre. You can watch this video or read the steps below:
Step 1: Vox places order with Netstream - the infrastructure provider (up to 2 working days)
You will receive an email to this address *** updating you with reference numbers and the progress of your installation. Netstream will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with fibre, your order will be captured and only actioned once it goes live.
Step 2: Netstream Installation (up to 14 working days if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by Netstream to arrange a mutually suitable time to do a site survey and install the fibre line into your home. This step is usually the longest of all the steps as it involves the scheduling, planning and actual installation of your Fibre line. In most cases, the fibre installation will happen on the same day and can take up to 6 hours. Occasionally, there have been cases of installations spanning several days.
Step 3: Line Configuration & Testing by Netstream
Netstream will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home and test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step by step guide for a quick hassle free set up.
The standard time frame for feedback on your order should your suburb or complex be live, is between 1 - 10 working days. Should your suburb or complex not be live, you will receive an update on the progress of the deployment once a month.
For any enquiries please email us at ***.
Kind regards,
The Vox Team
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
We can confirm that the order has been placed
Hi Vukile Hlongwa
Now that your order has passed the RICA process, we can get going with connecting your world with fibre.
There are 4 steps involved in progressing your order and getting you up and running on Vox Fibre. You can watch this video or read the steps below:
Step 1: Vox places order with Netstream - the infrastructure provider (up to 2 working days)
You will receive an email to this address *** updating you with reference numbers and the progress of your installation. Netstream will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with fibre, your order will be captured and only actioned once it goes live.
Step 2: Netstream Installation (up to 14 working days if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by Netstream to arrange a mutually suitable time to do a site survey and install the fibre line into your home. This step is usually the longest of all the steps as it involves the scheduling, planning and actual installation of your Fibre line. In most cases, the fibre installation will happen on the same day and can take up to 6 hours. Occasionally, there have been cases of installations spanning several days.
Step 3: Line Configuration & Testing by Netstream
Netstream will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home and test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step by step guide for a quick hassle free set up.
The standard time frame for feedback on your order should your suburb or complex be live, is between 1 - 10 working days. Should your suburb or complex not be live, you will receive an update on the progress of the deployment once a month.
For any enquiries please email us at ***.
Kind regards,
The Vox Team
Best regards,
Vox Telecom's replyOfficial
25 May 2023, 11:11Good day Vukile H
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply25 May 2023, 11:11
Official
Good day Vukile H
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,