rW
robin W
1 reviews | Active since Mar 2014
04 Jan 2023, 08:30
Disgusting Support and Service
I have been plagued with bad service from VOX in the last year. I finally gave my notice to cancel my service, on 27th November 2022, for the 31st December 2022. My ISP service was cancelled on the 30th December. They collected my Router (Given in 2018) on the 3rd January 2023. the Status of my account is "Cancellation in Progress" and they have still not released my Vumatel Fibre Line so that I can connect with Another ISP. Multiple requests to find out why are unanswered.
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Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
04 Jan 2023, 09:23 Good day Robin W Thank you for your enquiry. Kindly note that we have escalated the matter for assistance.
We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox Telecom's reply04 Jan 2023, 09:23
Official
Good day Robin W Thank you for your enquiry. Kindly note that we have escalated the matter for assistance.
We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
rW
robin W's updateReviewer Update
05 Jan 2023, 06:25Still Fuming!!!!
I received a reply from VOX Telcom an hour after my review promising an escalation to the issue. It was obviously an automated reply as the company has made no effort to resolve the issue or contact me in any way.
They still have apparently reserved the Vumatel Fibre line and have not released it. NB. Latest statements and invoices show full payment and all balances are zero.
Maybe if I actually get a response today they may wake up.
I am thinking of taking them to the small claims court as I work from Home and this issue is costing me lost revenue.
I received a reply from VOX Telcom an hour after my review promising an escalation to the issue. It was obviously an automated reply as the company has made no effort to resolve the issue or contact me in any way.
They still have apparently reserved the Vumatel Fibre line and have not released it. NB. Latest statements and invoices show full payment and all balances are zero.
Maybe if I actually get a response today they may wake up.
I am thinking of taking them to the small claims court as I work from Home and this issue is costing me lost revenue.
rW
robin W's update05 Jan 2023, 06:25
Reviewer Update
Still Fuming!!!!
I received a reply from VOX Telcom an hour after my review promising an escalation to the issue. It was obviously an automated reply as the company has made no effort to resolve the issue or contact me in any way.
They still have apparently reserved the Vumatel Fibre line and have not released it. NB. Latest statements and invoices show full payment and all balances are zero.
Maybe if I actually get a response today they may wake up.
I am thinking of taking them to the small claims court as I work from Home and this issue is costing me lost revenue.
I received a reply from VOX Telcom an hour after my review promising an escalation to the issue. It was obviously an automated reply as the company has made no effort to resolve the issue or contact me in any way.
They still have apparently reserved the Vumatel Fibre line and have not released it. NB. Latest statements and invoices show full payment and all balances are zero.
Maybe if I actually get a response today they may wake up.
I am thinking of taking them to the small claims court as I work from Home and this issue is costing me lost revenue.
rW
robin W's updateReviewer Update
05 Jan 2023, 13:03Please could VOX Telecom provide me with the cancellation ref to show the line has been released. that starts with VC.
Although I was contacted by an actual person, who said that they had released the Vumatel Fibre Line, no reference was provided and the Vumatel Fibre line is still has a running service by VOX. In other words, not released. All attempts to contact VOX require me holding on a telephone call waiting for over ten minutes. These numbers are not FREE calls.
Although I was contacted by an actual person, who said that they had released the Vumatel Fibre Line, no reference was provided and the Vumatel Fibre line is still has a running service by VOX. In other words, not released. All attempts to contact VOX require me holding on a telephone call waiting for over ten minutes. These numbers are not FREE calls.
rW
robin W's update05 Jan 2023, 13:03
Reviewer Update
Please could VOX Telecom provide me with the cancellation ref to show the line has been released. that starts with VC.
Although I was contacted by an actual person, who said that they had released the Vumatel Fibre Line, no reference was provided and the Vumatel Fibre line is still has a running service by VOX. In other words, not released. All attempts to contact VOX require me holding on a telephone call waiting for over ten minutes. These numbers are not FREE calls.
Although I was contacted by an actual person, who said that they had released the Vumatel Fibre Line, no reference was provided and the Vumatel Fibre line is still has a running service by VOX. In other words, not released. All attempts to contact VOX require me holding on a telephone call waiting for over ten minutes. These numbers are not FREE calls.
Vox Telecom's replyOfficial
05 Jan 2023, 16:50 Good day, Robin W
Thank you for your patience.
Kindly note that we have received confirmation that your line has been released and we have sent an email confirming so.VC number included.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience.
Kindly note that we have received confirmation that your line has been released and we have sent an email confirming so.VC number included.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply05 Jan 2023, 16:50
Official
Good day, Robin W
Thank you for your patience.
Kindly note that we have received confirmation that your line has been released and we have sent an email confirming so.VC number included.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience.
Kindly note that we have received confirmation that your line has been released and we have sent an email confirming so.VC number included.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox