Disgusting service from Vox - Fibre outage

For anyone wanting to take up a contract for Fibre with Vox, please don't! I have been a customer of Vox for the past 8 months. During this time I have had 2 outages, the first one lasted 3 weeks and the second outage lasted 2 weeks. Communication from Vox has been appealing to say the least. I requested to be credited for the past 13 days when I did not have Fibre service, however I received an email now stating that my request has been declined as Vox has no service level agreements in place and cannot guarantee Fibre connection during the billing cycle. I'm disgusted with the service as I have spent alot of time, airtime and money buying data for my entire family during the past 13 days when I had the Fibre outage. I am definitely moving to another service provider and would discourage anyone from using the Vox Telecom services.