DISGUSTING SERVICE FROM ANOTHER TELECOM PROVIDER

Took a Fbre Contract out to begin 1/12/2018, at R554 per month. From 30/11/2018, when their Technician came out to set up the Service the TV started Buffering, Cutting Off, Sound disappearing, Picture Freezing. On 1/12/2018 I emailed them to complain! No response at all. During the entire weekend we could not watch anything on Fibre. On Monday, 3/12/2018, I phoned them and eventually got hold of a tecnician, Jason Knight said he would (remotely) upgrade their Router to correct the Buffering etc. It continued to not work correctly. In the meantime I got an Account for R646.33, which charged me for Service in November as well as December! I queried this with their Accounts Department who advised me that my Bank had not accepted their debit order and that they had Suspended my Service until I paid them. This happened on Friday, 1/12/2018, yet No One Contacted me. Unbelievably BAD SERVICE from their Accounts Department!! Still nothing seems to be done by their staff.