Disgusting Service!

My Fibre has been down for the past 5 days now due to my vumatel Fibre router not powering up and I called 5 days ago to log a fault with them and they advised maintenance guys will come out. It's been 5 days and still not fixed with no feedback or follow up from there side. I have had to call into them and follow up everyday and still it hasn't been sorted. All they ever say is they escalated and the guys will call me but they never do. I run a business from home and I have lost alot of money during this period. Not to mention the amount of money I have had to spend on data and airtime to keep calling Vox. I pay for a service but I'm not getting it. This is really disgusting how they can disregard members who we needled them but they very quick to take our money. I'm at a point where I no longer want anything to with Vox and would rather find another provider.