Disgusting Service Delivery

Really disappointing customer service especially since June 2023 with regards to the high latency feeds that makes streaming impossible almost despite good upload and download speeds. To date no effort has been made to rectify the situation neither is any explanation given. All you get in response is an email stating that a ticket has been logged and another asking for a rating of the service provided. How can one rate zero service delivery? In August 2023 a metric fiber consultant was over to inspect the situation and all I was told was to replace the Ethernet cables. Another consultant came in and replaced the router while the modem wasn't. Not like this solved anything but more like a statement that something was done on their side. I don't mind paying the cost for the service provided but how can one even pay the bill if one isn't able to work properly and earn the income one needs? I'm at my wits end complaining and getting no satisfaction. Ate all other service providers the same?