DISGUSTING SERVICE DELIVERY

On the 17/12/2024 I contacted Vox regarding an extender.

On the 19/1/2024 a consultant contacted me to inform me that he will be at my property at 16h00 to inspect the site. He contacted me round 11h30 to find out whether we can accommodate him earlier, He came out and said he will ask the office to send us a quote as soon as he get to the office. We received the quote later in the afternoon same date - 19/12/2024 and I accepted the quote as soon as we received it. And that is where the process stopped.

From making excuses about skeleton staff - to the sales department that has not processed the order when i called on the 24/12/2024 to the installation will be done "today" (27/12/2024) NOTHING has happended.

When I called today to find out why nobody contacted me regarding the installation i was kindly informed that she can see on the system that arrangement to contact me for an appointment is scheduled for the 30/12/2024.

I have when someone did answer the phone, asked that a manager contacted me which never happened. I was also, in an effort to speak to a manager, put through - but once again the call was never answered.

I have sent them a strongly worded email to express my frustration and dissatisfaction but guess what?? No response.

This was my email on the 23/12/2024:

Good day,

Why am i not surprised at the atrocious service i ONCE AGAIN received.

I contacted you Tuesday or Wednesday last week in connection with the need for an extender someone came out on Thursday - we received an acceptance letter same day which I returned ON THE SOME DAY and since then NOBODY, NOBODY has contacted us with the installation.

Please dont come with the nonsense that you on skeleton staff - it is year end - apply for these kind of services all year round and it is an important service - and you want to tell me go on skeleton staff this time of the year!!

I called the consultant first thing in the morning - guess what!! NO ANSWER He returned my call later and he promised to get someone to call me back - guess what!! NO RESPONSE I called the sales department again this afternoon just after 12h30 - He put me through to the customer service department - I held on for over 10min - guess what!!! - NO ANSWER

and ....Instead of working on my acceptance letter i accepted they send me a request to respond to another quote

How DEURMEKAAR do you get

I am going to send this email to Hello Peter and have it published in our loacal newsletter and put it on our neighborhood groups so that if anyone has any inkling of approaching you for business they have a good idea of what is waiting for them.

But i received no response. INSTEAD THEY SENDING ME EMAILS, YES NUMEROUS EMAILS AND SMS'S REQUESTING ME TO UPDATE MY PAYMENT PROFILE. FOR AN CONTRACT THAT IS HONORED EVERY MONTH. MAKES ME WANT TO VOMIT.

I will never, never ever recommend Vox to ANYBODY in fact I will actively go about discouraging anyone who is contemplating business with them.