Disgusting service

I have never recieved such disgusting service in my entire life. I requested a resign on the 1st of May. Vumatel was at my house and sorted my fiber connection out by the 5th (GREAT) Vox has the incorrect VT number which they were notified about multiple times and they still have not corrected the issue. I was told multiple times by Jason and Nadine (extremely helpful) that Lori the project manager will call me. Did she call me? NOPE!!! I am now being charged for fiber they claim is connected (wrong address and VT number) I have never experienced such disgusting service. And the manager doesn't answer her phone either!! Please contact me and fix the problem or cancel my service and I will take my business elsewhere!!!! I have been very calm I've had enough.....