SR
Stefanie R
1 reviews | Active since Feb 2015
18 Nov 2023, 12:18
Disgusting service.
I've been waiting for a response in regards to a refund for 2 weeks and not one person can get back to after multiple follow ups, this is disgusting service, yet you hound for payment ? Atleast just advise a person of what is going on.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
18 Nov 2023, 13:04Good day, Stefanie
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply18 Nov 2023, 13:04
Official
Good day, Stefanie
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
21 Nov 2023, 11:04Good day, Stefanie
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact to assist with your refund request.
Please send the proof of payment along with proof of banking to *** to enable Vox to assist further.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact to assist with your refund request.
Please send the proof of payment along with proof of banking to *** to enable Vox to assist further.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply21 Nov 2023, 11:04
Official
Good day, Stefanie
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact to assist with your refund request.
Please send the proof of payment along with proof of banking to *** to enable Vox to assist further.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact to assist with your refund request.
Please send the proof of payment along with proof of banking to *** to enable Vox to assist further.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
SR
Stefanie R's updateReviewer Update
21 Nov 2023, 11:31It has been sent
SR
Stefanie R's update21 Nov 2023, 11:31
Reviewer Update
It has been sent