Disgusting service 😒

This is a follow-up since my last review. I upgraded last month to a 1Gbps line from a 200Mbps line. I wasn't getting the 1 gigabit speed and I'm still not getting it despite complaining to vox and reporting the issue so many times that I've lost count now. The story is always the same, a technician phones, asks me to test the line the he says he will put in a request to provision the correct line, but NOTHING HAPPENS. I'm tired of sitting on the line wasting my airtime for absolutely nothing but pathetic service. To make things worse I was billed already for the the line speed that I don't have. This IS the last straw. Next I WILL get the directors involved and that not an idle threat. I've been patient for more than 2 weeks now. Either sort this issue out or refund my money and terminate my service and I'll find another service provider that knows what they are doing.