Disgusting service

I have been speaking to latania lurring regarding my husbands application for a wifi connection, on the 9/10/21 I sent her a message to find out what's the feedback regarding the connection, she responded saying they are offline, however I got another agent to check for me the following day since it's been like 7 to 8 days passed the agent advised me that theirs no proceedings happening on the account so I then sent latania the below mentioned message

Hi I spoke to my cousin regarding the application for the wifi cause Lyndon said his not getting any assistance from u.

So my cousin checked and said u didn't process anything n u **** to us about the application.

How can u do something like that my word, we waiting like fools here Lyndon is very upset please disregard all his information his gona do it with someone else 🤦♀️

Then she made her manager which I don't know if it's her manager or just one of the agents her name is wajeesda cassim which then rudely spoke to me telephonically saying I am being ****y with her agent which I know for myself is no way of speaking to any customer in that tone or even to speak in that manner.

I told the manager to cancel the application cause of the way she spoke and she insisted that application is still in process but without showing me any proof.

Latania then sent me the following message after the call with "her manager"

First of all I did not do anything everyday I'm tryna find out what is going on with ur application so that url can get urls things faster it's not my fault if it didn't go through on the other side if they were offline... Not once did I ever be rude to you I always tryed to help url no matter what... I don't appreciate the way you were speaking to me I'm not a small child I'm a big women with 3 children I don't care what you say what u said was very wrong...if you had other connections you should of just signed up with them... Me I'm not a **** so don't ever accuse me of lying.... If you wanted to know what was going on you should of asked me in a nice way not accuse me of nonsense...

For me and my husband as a potential customer that's no way of speaking and I was not rude to her.

So I asked her to speak to someone cause I needed to report the problem her so called manager sends me a voice note on latanias phone using vulgar languages and also instigating violence into the situation saying if I have a problem I must come to so n so address.

I then responded with the below message

Firstly the message I sent u was not rude I was told by someone that nothing was processed.

Secondly I know u have children and so do I, I only found out abt the other person cause I wasn't getting any feedback from you since this morning aswell.... As a customer u are suppose to communicate and tell us what's going on....

Lastly customers come first surely u have no way of speaking and not knowing how to speak to a customer but I also understand cause ur so called manager is none the better.

She has no way of speaking and I'm going to take this further I got proof of all the messages and voice notes sent.

I also told her I will not be speaking to her as my husband was supposed to be her customer and he will deal with this rude conversation later.

They went back n forth with messages where the manager insists my husband must come there to fight and they will sort him out.

If your agent doesn't know how to speak how does you as a manager incourage that type of behavior and what image does it have on the company, in which customers come first and this type of service will not bring in business.

I am disgusted with this behavior, I have all the messages and voice notes which I will take further should any violence occur.