DISGUSTING SERVICE

The service received from Vox thus far has been appalling to say the least. My order was approved 7 days ago and was advised I will receive a call within 3 days. I proceeded to cancel my old service provider thinking my internet will be up and running by the new month. 7 days later, no phone calls, the Sales consultant Damian Rushton has been absolutely useless, not returning my calls nor replying to my emails, he just doesn't even bother, he should definitely not be working in the service industry. If I wasn't so desperate to have my line connected I would definitely have cancelled this order. Lets hope this sh*tty service does not continue. CAN SOMEONE PLEASE RESOLVE THIS TODAY!!!!