Disgusting Service

I originally app**** for fibre with Vox in October 2017. For 3 months I contacted Vox to follow up on the order and could never get a straight answer as to what was delaying the process. Eventually in Jan I cancelled the order and decided to go with another ISP. While I got confirmation that the order was cancelled it still reflects on Vuma's portal and is stopping me from getting fibre with anyone else. A consultant I spoke to recently told me she was going to try cancelling the order again (I thought this was done already!?!?)

I have spoken to countless people in the months since October. All promise to resolve the issue and never do, all of them promise to provide me feedback and never do! Its left to me to constantly call up and try resolve an issue on your portal that nobody seems to know how to fix!

Can someone there just fix this!!