JR
Jerrod R

1 reviews | Active since Apr 2023

02 Apr 2023, 10:31

Disgusting Perthitic ****s and Services

I am appalled and disgusted with the level of service I received at Vox. Once the sale is completed, that is were services ends. I signed up with VOX on 30/01/2023 through their sales team. It took two weeks for anyone to reach out to me, this being to request my proof of residence. I immediately sent it through as I needed my fibre line sorted ASAP. After around 8 calls to VOX, speaking multiple agents and managers (Iris is useless) and two months later, I was still not set up. My last call I spoke to an agent who gave me a contact number for Vumatel and I had to get it sorted my self. I have connectivity for just a week, and I get billed R1321.17. VOX are useless and I would never recommend them to anyone.

0
Replies (2)
Vox Telecom
Vox Telecom's reply02 Apr 2023, 11:23
Official
Good day, Jerrod R
 
 Thank you for your post. 
 
 Kindly note that we have sent the details of your complaint to the Customer Service team for assistance. 
 
 We will be in contact with you soonest to assist. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply04 Apr 2023, 12:00
Official
Good day, Jerrod R
 
 Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved. 
The necessary amendments have been made on your Vox Account.
 
 An updated Statement has been sent to the nominated contact details on the account.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
 
Kind Regards, 
Vox