LN
Lungile N
1 reviews | Active since Oct 2022
09 Mar 2024, 07:05
Disgusting non existent service
I’ve contacted your company numerous times send a technician to sort out my internet line because it’s down according to your lazy and rude agents. How do you close my ticket without it being resolved. I want a technician dispatched today to sort my line out. My account is up to date and I always pay on time.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
09 Mar 2024, 07:43Good day, Lungile N
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply09 Mar 2024, 07:43
Official
Good day, Lungile N
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
LN
Lungile N's updateReviewer Update
09 Mar 2024, 09:04No assistance from your team. Jacque Venter said he would call me back at 8:30am today and no one has contacted me yet from your disgusting support team. They’re all ****s and lazy bunch. I will not allow Vox to force me to stay 3 days with no network connection. I want thie matter sorted out now
LN
Lungile N's update09 Mar 2024, 09:04
Reviewer Update
No assistance from your team. Jacque Venter said he would call me back at 8:30am today and no one has contacted me yet from your disgusting support team. They’re all ****s and lazy bunch. I will not allow Vox to force me to stay 3 days with no network connection. I want thie matter sorted out now
Vox Telecom's replyOfficial
11 Mar 2024, 12:34Good day,Lungile
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply11 Mar 2024, 12:34
Official
Good day,Lungile
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox