DISGUSTING CUSTOMER SERVICE FROM THIS ISP
I signed up with Vox last year November and agreed on router delivery. The technician never arrived after constant calls to customer service, I never received an apology - nothing. So I decided to go for another ISP. I never cancelled however when they contacted me in February 2019 I told them that I was not interested. I sent cancellation recently and today I received an invoice of about R4000. My question is why am I only receiving an invoice after so long? Secondly, why is my bill so high after having horrible service from them in the first place? I refuse to pay this!!! Such disgusting customer service.
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Replies (1)'s updateReviewer Update
31 Jul 2019, 09:50If you have any queries regarding your account, lodge a complaint to ISPA. I was wrongfully billed for about 4K. I lodged a complaint, an investigation was done and the bill has been credited on my account. Took about a week and a half to resolve. I am finally free from these ********!
's update31 Jul 2019, 09:50
Reviewer Update
If you have any queries regarding your account, lodge a complaint to ISPA. I was wrongfully billed for about 4K. I lodged a complaint, an investigation was done and the bill has been credited on my account. Took about a week and a half to resolve. I am finally free from these ********!