Disgusting customer service

The customer service has gone to the dogs at Vox. On the 30th of august a mistake was made to my account i called vox immediately to sort out the matter which was never rectified correctly from the 30th of august to today 16 October i have been calling and email with no resolution to my problem my account has now been suspended because i have canceled my debit order as there is an extra cost on my account which was in credit prior to this. Today i called again and went through to the debters department 15min of being transfered to 5 different people when i finally asked to speak to a manager i waa told that not 1 manager is avaliable i then asked if they could put me trough to somone else i was put on hold for 10 minutes with no answer.