DISGUSTING CUSTOMER SERVICE

We pay R815 every month for our wifi, never faulted on payments. All of a sudden we seem to have a daily issue where the wifi disconnects and reconnects everyday at the same time for at least an hour. Calls have been made almost everyday for the last 2 weeks to get this fixed, the problem was explained to each agent that we spoke to, the tests were done multiple times as per each agent's instruction... So by now the frustration level is on 100! Today we spoke with manager Jonathan Baker who says that a technician will come out and its quite possible that we will be charged at least R500 for the call out if there is no issue with the router. How on earth are we supposed to know what the issue is when nothing has changed and the router does not get touched except when we were asked to test. So we've got to pay R800 per month for substandard connection, pay for multiple calls made for at least an hour at a time because the agents at VOX are not helpful and now still pay for a technician to come out and check what is wrong with a router that we pay for every single month. Does VOX ******* all their customers or are we the lucky ones! Vox customer service is pathetic.... In fact there is no customer service. I would never recommend Vox to anyone and I'm seriously considering cancelling this so called service.